REFUND POLICY

7.1. Clients are entitled to revoke their service request and seek a complete reimbursement from the Service Provider before the commencement of the requested Service.

7.2. The Service Provider reserves the authority to nullify any service request at their discretion and return the full amount to the Client prior to the initiation of the Service.

7.3. The Service Provider holds the prerogative to terminate an in-progress service. Should this occur, the Service Provider must facilitate a pro-rata reimbursement to the Client. The reimbursement amount is calculated based on the following: the total amount paid by the Client subtracted by the value of the service rendered until the termination point in financial terms. The Service Provider determines the unfinished portion of the service. For instance, if a Client pays $100 for the completion of 10 dungeons and later decides to halt the service after 5 dungeons are completed, then a reimbursement of $50 is provided.

7.4. Clients may petition for the discontinuation of an active service. The service provider accepts this request. Once accepted, partial refunds will be processed as specified in clause 7.3.

7.5. In disputes where an intermediary (like PayPal or an online marketplace facilitator) is engaged, the Service Provider is permitted to present evidence pertaining to the service to the involved third party. Such evidence may encompass, but is not restricted to, email correspondences, chat logs, and screenshots captured during the Service or in communication with the Client.

7.6. Reimbursements are processed using the same payment modality originally employed for the Service. For example, if a Client utilizes PayPal for payment and subsequently cancels the order, the refund will be directed to that PayPal account; similarly, payments made by Visa/MasterCard will be refunded to the corresponding card.

7.7. Refunds are effected within a period of 7 working days.